1. Is there an order limit?
Yes, the general order limit is 700 € maximum.
All articles are accepted only in quantities customary in the household.
2. Can the products selected by me always be delivered?
Normally, the TOM TAILOR online shop only displays items that are actually available. Although our product database is updated at very short intervals, it is possible in exceptional cases that an item is already out of stock at the time you place your order.
In the case that several people order an article at the same time, which is only available once, it can be determined unfortunately only after processing your order whether the desired article can be delivered. If an order cannot be executed due to a sell-off, we will inform you as soon as possible.
In addition, the probability of a sell-off for reduced items increases the longer the period between product placement and "send order". As soon as we process your order in the warehouse, you will receive a definitive and reliable information about your order by e-mail.
3. Are sold out items available again at a later date?
Unfortunately, it is not possible for us to provide information on the possibility of subsequent delivery of individual products.
Please refer to the displayed stock overview on the product view pages - as soon as a size/colour combination is in stock, it will be shown here immediately. Therefore it can be worthwhile to search for your desired article in our online shop.
4. How do I find the quickest reduced articles?
Click on the "SALE" button in the top navigation bar to get a complete overview of all reduced items in the TOM TAILOR online shop.
Our newsletter also informs you about all current reductions. You can subscribe to the newsletter free of charge and without obligation by simply entering your e-mail address in the field on the start page and clicking on Send.
5. Why can there be different price reductions within a country between the TOM TAILOR online shop and the stationary TOM TAILOR stores?
As a rule, our products have the same recommended retail prices in the online shop and in the TOM TAILOR stores. There may be differences in price reductions because the online shop and our stores are served from different warehouses. In order to achieve a good placement there, some articles are occasionally reduced in price in different ways. The price quoted in the shop/store is always valid.
6. Price changes after orders have been placed
The price stated at the time of the order shall apply to an order. Therefore, subsequent price changes in our TOM TAILOR online shop (either permanent or temporary reductions, e. g. in case of sale or discount campaigns) have no influence on orders already placed. Please understand that we cannot grant you a price reduction in such cases.
7. How can I change my order afterwards?
Unfortunately, it is not possible to change your order later. In this case please contact our customer service, we will find an alternative solution for you.
8. What is the fastest way to find out what's new in the TOM TAILOR online shop?
You can get a complete overview of all new articles by clicking on the "New" button at the top of the navigation bar.
With our e-mail newsletter we keep you informed about the latest offers and special highlights free of charge and without obligation. By simply entering your e-mail address and clicking on Submit, you can subscribe to the newsletter free of charge and without obligation.
9. How do I find TOM TAILOR products near me?
With the StoreFinder you can find your nearest TOM TAILOR store. Select the desired collection and enter your postcode in the corresponding field and click on the button "Search".
10. How do I find my desired article?
In the upper menu bar you will find our different collection lines LADIES, MEN, CHILDREN, CHILDREN, Female Denim, Denim Male, Shoes & Accessories, TOM TAILOR HOME.
If you click on one of the categories mentioned above, all product groups belonging to it appear arranged one below the other. By clicking on the product group again you will get a complete overview of all available articles. Here you can now select an article and get an enlarged view with all relevant information. Please understand that we cannot offer the complete TOM TAILOR assortment in our online shop. If you don't find an article, colour or size in our shop, you have the possibility to find a TOM TAILOR store in your area via the StoreFinder. You may find your desired article there.
11. Where do we deliver to?
Delivery and shipping is only possible to Czech Republic, Denmark (with the exception of Faroe Islands and Greenland), Italy (with the exception of the municipalities of Livigno and Campione d’Italia and Lake Lugano), Latvia, Lithuania, Luxembourg, Poland, Portugal (with the exception of the Azores), Romania, Slovenia, Slovakia, Spain (with the exception of Ceuta, Melilla and the Canary Islands) and Sweden. Please always enter your home address as your order address. If you would like to have the goods sent to a different delivery address, you can enter it under "Delivery address" of the corresponding category when ordering. P. O. Box addresses are not permitted.
12. How long is the delivery time?
We usually deliver within 2 – 4 days following confirmation of an order. In certain cases delivery can take up to 7 days.